When is the last time you reviewed your screening company’s track record on quality? If it’s been a while, there are several data security quality certifications a screening company should have achieved:
But how do these certifications fit into a background check company’s overall commitment to quality? Let’s explore how EBI prioritizes quality solutions and services so you can determine if your screener measures up.
Quality is not something that just happens at EBI. We define it. We monitor it. We measure it. This commitment to quality solutions and services speaks to our core values at EBI. We actively seek to create clients for life. Our clients deserve the best, and we work diligently to provide that to clients of all sizes, from enterprise organizations to burgeoning businesses.
Bob Capwell, Chief Knowledge Officer at EBI, oversees our Quality Management Program. This company-wide policy outlines EBI’s organizational goals and how we can best meet and exceed the expectations of our clients.
“At EBI, we strive to exceed our clients’ expectations by providing accurate, timely, and compliant information. We continually work to improve our process to achieve unparalleled quality solutions and customer satisfaction.”
EBI uses five measurable pillars to define quality. We use pillars that can be tracked and supported by data. After 27 successful years in the screening industry and becoming the most awarded enterprise background screening provider, we’re confident we’ve reached a level of excellence that helps you meet your existing business goals and propels you forward to meet new and exciting benchmarks.
The compliance team at EBI is backed by some of the most prestigious and experienced names in the screening industry who help define and execute industry-wide standards:
With more than 30 years of experience, Bob Capwell is a past chairperson of the National Association of Professional Background Screeners. He helped lead a task force to transform the organization into its current form, the global Professional Background Screening Association (PBSA).
Curt Schwall is the Vice President of Compliance and Regulatory Affairs at EBI. With more than 20 years of industry experience, Curt is a sought-after Subject Matter Expert on all things compliance. He recently guest-starred on Sirius XM’s Road Dog Trucking station where he spoke about the Federal Motor Carrier Safety Administration (FMCSA) Clearinghouse Regulation.
Jennifer Gladstone is the Editor-in-Chief of EBI’s Screening News Network. Our flagship weekly broadcast, SNN provides a collection of employment screening news stories, legislative alerts, and compliance-related issues companies of all sizes need to know. Jennifer’s insider expertise, stretching more than a decade, makes her one of the most recognized names in the screening industry. Subscribe to the award-winning SNN.
While last couple of years have been difficult for many businesses, EBI has taken this time to re-invest in our infrastructure, solutions, and partnerships. It’s part of our ongoing commitment to you that we innovate and evolve on behalf of our existing clients.
Here’s what’s new at EBI:
Monitoring quality doesn’t mean only evaluating your existing programs. To us, it means staying creative and committed to constant growth and improvement. EBI stays on the cutting edge of technology, while always increasing our depth of knowledge. Our diverse client base ensures we’re prepared to meet any challenge, no matter the size of company we’re serving.
The overall benefit of EBI’s Quality Management Program is it focuses on every aspect of functionality our clients might need during the talent acquisition and workforce management processes. We aren’t good at just one thing. We excel at being accurate, compliant, secure, timely, and scalable. This means our clients, whether new to EBI or longtime partners, can always feel confident they are getting consistently high-quality screening solutions and support.
EBI knows quality matters. That’s why we do it right even when no one is looking. Get to know more about EBI – schedule a demo.
This blog was originally published in February 2020 with updates made on September 2nd, 2021.
Writer. Digital marketer. Storyteller. An award-winning writer and editor, Tricia O'Connor is the Marketing Content Manager at EBI. Tricia worked as a broadcast and print journalist for nearly two decades writing and producing programming for high-profile networks like ESPN Radio, History Channel, and Hallmark Channel, as well as contributing editorial work to publications nationwide. Tricia joined the EBI marketing team in 2019 and is responsible for content strategy, development, and engagement. Tricia earned a master's degree in journalism from the Medill School of Journalism at Northwestern University and is a proud undergraduate alumna of Wheaton College in Massachusetts.