“Quality means doing it right when no one is looking.”
– Henry Ford
This quote from the American motor vehicle magnate illustrates EBI’s commitment to quality. You may not see everything we do behind the scenes to provide consistently high-quality employment background screening solutions and support, but our results demonstrate just that.
Over the last six months, our accuracy rate is nearly 100% for these important searches:
Quality is not something that just happens at EBI. We define it. We monitor it. We measure it. This is our way of demonstrating to our clients, and ourselves, we can deliver a WOW Experience year after year. This commitment speaks to our core values at EBI. We actively seek to create clients for life. Our clients deserve the best, and we work diligently to provide that to clients of all sizes, from enterprise organizations to burgeoning businesses.
Bob Capwell, Chief Knowledge Officer at EBI, oversees our Quality Management Program. This company-wide policy outlines EBI’s organizational goals and how we can best meet and exceed the expectations of our clients.
“At EBI, we strive to exceed our clients’ expectations by providing accurate, timely, and compliant information. We continually work to improve our process to achieve unparalleled quality solutions and customer satisfaction.”
EBI uses five measurable pillars to define quality. We use pillars that can be tracked and supported by data. After 25 successful years in the screening industry and becoming the most awarded enterprise background screening provider, we’re confident we’ve reached a level of excellence that helps you meet your existing business goals and propels you forward to meet new and exciting benchmarks.
The compliance team at EBI is backed by some of the most prestigious and experienced names in the screening industry who help define and execute industry-wide standards:
With more than 30 years of experience, Bob Capwell is a past chairperson of the National Association of Professional Background Screeners. He helped lead a task force to transform the organization into its current form, the global Professional Background Screening Association (PBSA). Bob is a current board member of PBSA.
Curt Schwall is the Vice President of Compliance and Regulatory Affairs at EBI. With more than 20 years of industry experience, Curt is a sought-after Subject Matter Expert on all things compliance. He recently guest-starred on Sirius XM’s Road Dog Trucking station where he spoke about the Federal Motor Carrier Safety Administration (FMCSA) Clearinghouse Regulation. Curt is also a past PBSA board member and Volunteer of the Month.
Jennifer Gladstone is the Editor-in-Chief of EBI’s Screening News Network. This weekly broadcast is exclusively produced by EBI and delivered straight to your inbox. SNN provides a collection of employment screening news stories, legislative alerts, and compliance-related issues companies of all sizes need to know. Jennifer’s insider expertise, stretching more than a decade, makes her one of the most recognized names in the screening industry. Subscribe to the award-winning SNN.
The overall benefit of EBI’s Quality Management Program is it focuses on every aspect of functionality our clients might need during the talent acquisition and workforce management processes. We aren’t good at just one thing. We excel at being accurate, compliant, secure, timely, and scalable. This means our clients, whether new to EBI or longtime partners, can always feel confident they are getting consistently high-quality screening solutions and support.
EBI knows quality matters. That’s why we do it right even when no one is looking. Get to know more about EBI – schedule a demo.
Writer. Digital marketer. Storyteller. An award-winning writer and editor, Tricia O'Connor is the Marketing Content Manager at EBI. Tricia worked as a broadcast and print journalist for nearly two decades writing and producing programming for high-profile networks like ESPN Radio, History Channel, and Hallmark Channel, as well as contributing editorial work to publications nationwide. Tricia joined the EBI marketing team in 2019 and is responsible for content strategy, development, and engagement. Tricia earned a master's degree in journalism from the Medill School of Journalism at Northwestern University and is a proud undergraduate alumna of Wheaton College in Massachusetts.
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