Three Return-to-Work Considerations for the Tourism Industry

Three Return-to-Work Considerations for the Tourism Industry

By Tricia O'Connor

If you’ve not visited a hotel recently, you may not be aware of some of the safety measures these organizations have taken.

Among them:

  • Face masks for staff
  • Sanitizing stations
  • Plexiglass shields at the check-in counter
  • Physical distancing reminders
  • Adjusted operating times for on-site amenities and restaurants/bars

There are also changes you can’t see, such as a hotel’s employee health mitigation response where sick employees are advised or required to stay home.

However, there may not be consistency among all these efforts. That’s where a coordinated technological health and safety umbrella can help. This provides staff with a centralized resource for policies, alerts, tracking, and incident response. For leadership, a unified program provides greater consistency in monitoring risks, faster awareness of incidents, and real-time visibility into operations and compliance with safe practices.

Here are three return-to-work considerations that can not only benefit the tourism and hospitality industry, but your enterprise-caliber workplace as well.

Three Key Risk Mitigation Areas

The most effective infection prevention platforms at hotels address risks in three key areas: screening, monitoring, and analysis. Here is how a comprehensive return-to-work technology platform addresses the risks and helps businesses with high guest and visitor turnover achieve maximum efficiency.

Screening – If preventative medicine is more cost-effective than treating a diagnosed illness, the same correlation can be made between investing in screening tools for employees and guests rather than dealing with an infection outbreak.

By using a multitiered process that screens a person before they depart for the hotel, these risks can be prevented, and the facility is assured everyone entering is well. From the comfort of home, for example, an individual can log into an app on their mobile device and respond to questions recommended by the Centers for Disease Control and Prevention (CDC) to screen for signs of infection. The system can also require a body temperature self-check, using a smart thermometer that transmits temperature to a mobile device. If a question response or elevated temperature suggests an infection risk, the app can automatically notify the employee’s human resource manager and will advise the at-risk individual on next steps.

Those who pass this first stage are free to come to the property, where their cleared status for that day is established in the app and accessible to screeners at the hotel’s entry checkpoints.

Monitoring – Security cameras, spot checks, and self-regulating can only do so much to ensure mask wearing and proper social distancing. Technology may be needed to bolster risk-mitigation efforts. Solutions like motion-activated occupancy counters and thermal cameras that detect body temperature are certainly helpful,  but work best when combined with a full range of proactive resources.

Wearable devices that track each person’s movements and record the distance and duration of interactions provide critical insights to assist leadership in alleviating problems before they occur.

If an outbreak does happen, these recorded encounters are highly valuable in contact tracing to assist with notifying those who may need to quarantine or be tested.

Analysis – Software that not only records pandemic-related activity, but also helps management make sense of collected data with dashboards and real-time tracking, is particularly useful in identifying high-risk times or areas within properties. Managers can identify and correct problems in real-time to better protect employees and guests. For example, if analysis shows too many close-proximity encounters are occurring in a hallway or stairwell, the hotel can decide to circulate traffic one-way or reconfigure the space to allow more room for physical distancing.

A centralized platform powered by technology can elevate a hotel’s health and safety response and provide a safer environment for guests, vendors, and staff. The best systems work tirelessly to identify risk factors before individuals arrive, at their point of entry, and throughout their stay while giving management the tools to see the bigger picture and respond effectively.

Innovative Response to COVID-19

With its high turnover rates, the hospitality and tourism industry is particularly in need of a comprehensive risk mitigation solution for its employees and guests. Moreover, leaders need an end-to-end digital framework that adheres to local and national safety standards and mitigates the risks of a COVID-19 outbreak.

EBI Workplace Health & Safety is an end-to-end digital framework to keep employees healthy and businesses safe. The platform serves as a central data repository and analytics engine for data collected through employee mobile health apps, thermal scanners, and contact tracing systems. These analytics give employers the insights they need to make critical business decisions to keep workplaces open and operational. Most importantly, these products give employees the confidence they need to safely return to work. 

EBI Workplace Health & Safety is a secure U.S. cloud-based, customizable platform that provides these modular options for organizations to protect their people and their livelihoods:

See EBI Workplace Health & Safety in Action 

A coordinated technological health and safety umbrella like EBI Workplace Health & Safety can help us all get back to the work confidently and safely.

Schedule a demo or reach out to one of our EBI Experts.

Workplace Health & Safety

About the Author

Tricia O'Connor

Tricia O'Connor

Writer. Digital marketer. Storyteller. An award-winning writer and editor, Tricia O'Connor is the Marketing Content Manager at EBI. Tricia worked as a broadcast and print journalist for nearly two decades writing and producing programming for high-profile networks like ESPN Radio, History Channel, and Hallmark Channel, as well as contributing editorial work to publications nationwide. Tricia joined the EBI marketing team in 2019 and is responsible for content strategy, development, and engagement. Tricia earned a master's degree in journalism from the Medill School of Journalism at Northwestern University and is a proud undergraduate alumna of Wheaton College in Massachusetts.

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