Global Background Checks

The EBI Story: How Did We Help You?
The EBI Story: How Did We Help You?

EBI is the most awarded enterprise background screening provider in the industry. We are known for customer care excellence. It’s the #1 reason our clients stick with us year after year. EBI clients are supported by a personalized, well-trained Customer Care team fully located in our U.S. headquarters. We understand your business goals, provide swift and accurate assistance, and most importantly, advocate for your success. This helps us deliver a consistent WOW Experience to all our clients. But how do we do this? We went straight to the source – one of our support specialists – and asked her. What is it about EBI’s Customer Care that elevates the experience for our clients, and, as it turns out, our employees?

Our Secret Sauce: How EBI Delivers Customer Service Better Than Anyone
Our Secret Sauce: How EBI Delivers Customer Service Better Than Anyone

U.S. companies lose more than $75 billion annually because of bad customer service. $75 billion! The reasons why customers cut ties are obvious: Lack of appreciation Inefficient response time Rude or unhelpful employee interactions Difficulty reaching resolution So, it’s impressive that the #1 reason EBI clients stick with us year after year is because of our outstanding customer service and client care.

Top 5 Background Screening Trends for 2020
Top 5 Background Screening Trends for 2020

Topics like medical marijuana, Ban the Box, and Artificial Intelligence (AI) are sure to grab a lot of headlines in 2020, but are they really the HR trends to which you need to pay attention? Not according to the data. We surveyed hundreds of HR professionals, recruiters, and generalists who use screening following the SHRM Annual Conference about what trends you’re watching in 2020. Here’s what’s on your radars.

International Entrepreneurs Get Immigration “Parole”
International Entrepreneurs Get Immigration “Parole”

There is a lot flying around these days about immigration, and if we are honest, most of it tends to be negative. What do we do about people coming into the country illegally? Do we accept refugees? These are all hard questions. But plenty of immigrants settle here with all of the proper documents and become a part of the fabric that is America. Many have come over for school and find themselves in booming careers. But what happens if you help create a successful start-up and then your visa expires?  

Fake University Degrees Rampant in India
Fake University Degrees Rampant in India

Fake degrees are rattling the foundation of Mumbai University, one of the oldest universities in India. Earlier this year a vendor was literally stationed outside of the campus supplying people with fake degrees. While shocking, that vendor was not the only one supplying the bogus certificates. Over the last three and a half school years, more than 900 fake MU degrees have been discovered through pre-employment verifications.

International Holidays Could Cause Global Screening Delays
International Holidays Could Cause Global Screening Delays

It’s that time of year, when it seems there’s a holiday every time you turn around. If you do a lot of global screening, some of those many holidays could cause delays in reporting. Here’s a list that will give you an idea of what’s happening around the world. October 1st through 7th: China: Chung Yeung Festival

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