Customer Service

Preserving the Customer Experience Through Partnerships [Video]
Preserving the Customer Experience Through Partnerships [Video]

Customer Service is the heart and soul of our work here at EBI. Everything we do is aimed at making sure we give our customers a great product that is easy to use and staffed with knowledgeable, helpful people all along the way. But we can’t do all of that alone! We depend on some amazing partnerships to make the magic happen. At last year's annual SHRM conference, The Screening News Network was able to catch up with some of the leading talent acquisition providers -- who also happen to be some of our wonderful partners. Here is what they had to say about the importance of building these essential relationships.

EBI Customers Speak Their Minds and We Love What They Have to Say
EBI Customers Speak Their Minds and We Love What They Have to Say

Every year EBI asks our valued clients how we are doing when it comes to Customer Service. We ask about everything from our staff’s performance to our services and technology. Customer Service is EBI’s top priority, so we take these results very seriously. Now that this year’s numbers have been crunched, we thought you might like to see where we stand. We are proud to announce our Overall Customer Satisfaction is 97%!

Study Reveals Customer Service Outsourcing Woes
Study Reveals Customer Service Outsourcing Woes

The Brits are getting hip to the fact that outsourcing is a customer service nightmare! The Centre for Economics and Business Research (CEBR) conducted a study that revealed 69% of people are utterly fed up with being stuck on hold thanks to outsourced call centers.

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