Customer Service

EBI Customers Speak Their Minds and We Love What They Have to Say
EBI Customers Speak Their Minds and We Love What They Have to Say

Every year EBI asks our valued clients how we are doing when it comes to Customer Service. We ask about everything from our staff’s performance to our services and technology. Customer Service is EBI’s top priority, so we take these results very seriously. Now that this year’s numbers have been crunched, we thought you might like to see where we stand. We are proud to announce our Overall Customer Satisfaction is 97%!

Study Reveals Customer Service Outsourcing Woes
Study Reveals Customer Service Outsourcing Woes

The Brits are getting hip to the fact that outsourcing is a customer service nightmare! The Centre for Economics and Business Research (CEBR) conducted a study that revealed 69% of people are utterly fed up with being stuck on hold thanks to outsourced call centers.

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Happy Tuesday from Maryland.