Customer Service

What Management Strategies COVID-19 Hasn’t Changed

“The more things change, the more they stay the same.” Depending on who you believe, this quote was coined by either French writer Jean-Baptiste Alphonse Karr or… Bon Jovi. But in this current COVID-19 environment, the philosophy behind the quote holds true. While there are plenty of rapidly shifting things for businesses to contend with, […]

What Management Strategies COVID-19 Hasn’t Changed
Navigating Background Checks and Drug Testing During COVID-19

Hiring is going through rapid changes because of the coronavirus outbreak. Many of these changes impact background checks and drug testing. It may be challenging for human resources professionals to keep track of all these modifications in this chaotic environment. EBI is committed to helping you navigate these new challenges. On Thursday, April 9 at 2:00 pm EST / 11 am PT the EBI Trusted Advisor Program is hosting a 30-minute webinar to discuss updates to screening procedures and drug testing during COVID-19. The webinar features Curt Schwall, Vice President of Compliance & Regulatory Affairs at EBI, and Larry Henry and Denelda Richardson, attorneys at Rhodes Hieronymus. The webinar will be moderated by Jennifer Gladstone, Editor-in-Chief of EBI’s Screening News Network. We hope you can join us for this important webinar. But if you’re swamped, we understand. So, here’s a breakdown of what we’ll be discussing.

Navigating Background Checks and Drug Testing During COVID-19
New to Remote Work? Four Tips to Help Your Transition

Working from home looks and feels different for everyone. And when the decision to work remotely is taken out of your hands, the transition can be a shock. That’s the reality for thousands of employees who are now working from home because of COVID-19. In addition to trying to maintain daily work duties, many people are balancing homeschool and caretaking stresses. EBI is committed to helping you navigate this challenging time. We are 100% operational with a fully remote workforce. Even when there isn’t a crisis, a portion of our EBI team is remote. Here are four tips we’ve learned from our experiences to help with your WFH transition.

New to Remote Work? Four Tips to Help Your Transition
4 Benefits of an ATS Integration with EBI

Hiring and recruiting specialists in today’s talent acquisition environment crave speed, easy workflow management, and straightforward applicant tracking. Technology officers need something flexible, dependable, customizable, and affordable. Candidates want a simple process without error or data duplication that gets them placed into their job quickly. Is it possible for everyone involved in hiring to get what they want? Yes!

4 Benefits of an ATS Integration with EBI
Part Two: Are You Getting What You Pay For From Your Background Screener?

After 25 successful years in the screening industry and becoming the most awarded enterprise background screening provider, we’re confident we’ve reached a level of excellence that helps you meet your existing business goals and propels you forward to meet new and exciting benchmarks. But how can you be sure your background screening company is providing the same commitment to quality as EBI? In other words, are you getting what you pay for?

Part Two: Are You Getting What You Pay For From Your Background Screener?
Part One: Are You Getting What You Pay For From Your Background Screener?

The principles behind EBI’s commitment to quality are no secret. We use five measurable pillars that can be tracked and supported by data to ensure we deliver a WOW Experience year after year to our clients: Accuracy Compliance Security Timeliness Scalability But how can you be sure your background screening company is providing the same commitment to quality as EBI? In other words, are you getting what you pay for? This week, we begin a two-part series to help you find out the answer.

Part One: Are You Getting What You Pay For From Your Background Screener?

Technology has undoubtedly changed the way businesses are able to provide customer service. Chat bots, email, social media, and automated 1-800 numbers have made reaching a business easier than ever. But in many cases, the results of these interactions are disappointing and unpleasant experiences. Why? They lack the human interaction needed to actually resolve an issue. EBI views Customer Care and our clients’ needs differently.

The Human Touch: A Day in the Life of our EBI Customer Care Team
How EBI Advocates for Your Business Goals

A new year brings a new set of business goals. Maybe you’re looking to improve your integrated workflows. Or streamline onboarding time? Or improve your candidate experience? Whatever your goals are, you need a support team who listens to your needs, understands your challenges, shares your ambitions, and most importantly, advocates for your success.

How EBI Advocates for Your Business Goals
The EBI Story: How Did We Help You?

EBI is the most awarded enterprise background screening provider in the industry. We are known for customer care excellence. It’s the #1 reason our clients stick with us year after year. EBI clients are supported by a personalized, well-trained Customer Care team fully located in our U.S. headquarters. We understand your business goals, provide swift and accurate assistance, and most importantly, advocate for your success. This helps us deliver a consistent WOW Experience to all our clients. But how do we do this? We went straight to the source – one of our support specialists – and asked her. What is it about EBI’s Customer Care that elevates the experience for our clients, and, as it turns out, our employees?

The EBI Story: How Did We Help You?
Our Secret Sauce: How EBI Delivers Customer Service Better Than Anyone

U.S. companies lose more than $75 billion annually because of bad customer service. $75 billion! The reasons why customers cut ties are obvious: Lack of appreciation Inefficient response time Rude or unhelpful employee interactions Difficulty reaching resolution So, it’s impressive that the #1 reason EBI clients stick with us year after year is because of our outstanding customer service and client care.

Our Secret Sauce: How EBI Delivers Customer Service Better Than Anyone
Top 5 Background Screening Trends for 2020

Topics like medical marijuana, Ban the Box, and Artificial Intelligence (AI) are sure to grab a lot of headlines in 2020, but are they really the HR trends to which you need to pay attention? Not according to the data. We surveyed hundreds of HR professionals, recruiters, and generalists who use screening following the SHRM Annual Conference about what trends you’re watching in 2020. Here’s what’s on your radars.

Top 5 Background Screening Trends for 2020

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