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Behind the Screen

The Human Touch: A Day in the Life of our EBI Customer Care Team

Technology has undoubtedly changed the way businesses are able to provide customer service. Chat bots, email, social media, and automated 1-800 numbers have made reaching a business easier than ever. But in many cases, the results of these interactions are disappointing and unpleasant experiences. Why? They lack the human interaction needed to actually resolve an issue. EBI views Customer Care and our clients’ needs differently.

Behind the Screen Part 3 – Compliance in Background Screening: What is it, and Why Should I care?
Behind the Screen Part 3 – Compliance in Background Screening: What is it, and Why Should I care?

  You already know about legal compliance in your industry. Healthcare companies know HIPAA, banking and financial services companies know DODD-FRANK and FINRA, energy companies know FERC, trucking companies know DOT and FMCSA, and the list goes on … and on. You probably don’t know a lot, though, about legal compliance in background screening.   But you should. Background screening applies to every industry and every employer, and it’s in your best interest to make sure you’re doing it in accordance with laws and regulations.

Behind the Screen Part 2 – The 9 Questions to Ask Your Screener About Information Security
Behind the Screen Part 2 – The 9 Questions to Ask Your Screener About Information Security

  The handling and storing of data might sound like a dry, IT topic, but in this day and age of rampant identity theft, job applicants depend on employers protecting their information. This is no simple task. Every day, background screeners process thousands of pieces of data. Most of it is extremely sensitive information like candidates’ names, addresses, social security numbers, dates of birth, employment history, education, motor vehicle records, credit and criminal history, and even drug testing results. Employers need to be sure that their screening partner does everything in its power to protect candidate data. 

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