Behind the Screen

What 2020 Has Taught Me
What 2020 Has Taught Me

It’s fair to say that 2020 has been a wild ride! But if we slow down and take a breath, we can realize it wasn't all bad. Members of our EBI Team share what they've learned this year.

Making the Most Out of Your Virtual Interviews – An HR Roundtable
Making the Most Out of Your Virtual Interviews – An HR Roundtable

While virtual meetings have become vital to keeping co-workers connected during COVID-19, you would probably be hard-pressed to find an HR manager who cheers the idea of making hiring decisions this way. Not only do you lose some of the gut feeling you get when meeting someone face-to-face, but there are also plenty of things that can go wrong.

Fun Ways to Boost Morale with Your Remote Co-Workers
Fun Ways to Boost Morale with Your Remote Co-Workers

Working from home was a shock for many of us. COVID-19 took the decision out of our hands. At first, we adjusted to this new normal and balanced home school or social distancing with work duties. We set up home “offices” and became literate in remote technology. We helped isolated family, friends, and neighbors cope. Then the novelty wore off and the frustrations and stresses set in. Four weeks into the coronavirus pandemic, our nerves are frayed. But in this time of uncertainty, the ability to have a positive mindset is a key component of our overall health and wellbeing. We turned to EBI’s own Human Resources team for some inspiring ways to boost morale.

The Human Touch: A Day in the Life of our EBI Customer Care Team

Technology has undoubtedly changed the way businesses are able to provide customer service. Chat bots, email, social media, and automated 1-800 numbers have made reaching a business easier than ever. But in many cases, the results of these interactions are disappointing and unpleasant experiences. Why? They lack the human interaction needed to actually resolve an issue. EBI views Customer Care and our clients’ needs differently.

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