Some boys are born to become fathers. Some men choose to become dads in other ways. However dads are made, you can recognize a great one a mile away. This week, EBI staffers are celebrating all the fathers, dads, and poppies out there, and paying tribute to them in a special Father’s Day blog. These […]
“A mother’s arms are more comforting than anyone else’s.” - Princess Diana
What did you accomplish this year? Launch a new product? Set up a home office? Learn how to use Zoom? Change out of sweatpants? It’s certainly been a challenging year for many of us, but within the chaos and turbulence, there have been incredible moments of innovation and responsiveness. This month, EBI is sharing the […]
We’re trying to find silver linings in this otherwise tough year. So, we asked EBI leaders to share what they’ve learned in 2020.
A new normal. Uncharted territory. Whatever you call it, 2020 has been rough on the business world. EBI leaders share what they’ve learned.
We’re all in the same boat. So, we asked EBI employees to share the biggest life lessons they’ve learned from their children during 2020.
While virtual meetings have become vital to keeping co-workers connected during COVID-19, you would probably be hard-pressed to find an HR manager who cheers the idea of making hiring decisions this way. Not only do you lose some of the gut feeling you get when meeting someone face-to-face, but there are also plenty of things that can go wrong.
Working from home was a shock for many of us. COVID-19 took the decision out of our hands. At first, we adjusted to this new normal and balanced home school or social distancing with work duties. We set up home “offices” and became literate in remote technology. We helped isolated family, friends, and neighbors cope. Then the novelty wore off and the frustrations and stresses set in. Four weeks into the coronavirus pandemic, our nerves are frayed. But in this time of uncertainty, the ability to have a positive mindset is a key component of our overall health and wellbeing. We turned to EBI’s own Human Resources team for some inspiring ways to boost morale.
Technology has undoubtedly changed the way businesses are able to provide customer service. Chat bots, email, social media, and automated 1-800 numbers have made reaching a business easier than ever. But in many cases, the results of these interactions are disappointing and unpleasant experiences. Why? They lack the human interaction needed to actually resolve an issue. EBI views Customer Care and our clients’ needs differently.