Background Checks

The Human Touch: A Day in the Life of our EBI Customer Care Team

Technology has undoubtedly changed the way businesses are able to provide customer service. Chat bots, email, social media, and automated 1-800 numbers have made reaching a business easier than ever. But in many cases, the results of these interactions are disappointing and unpleasant experiences. Why? They lack the human interaction needed to actually resolve an issue. EBI views Customer Care and our clients’ needs differently.

How EBI Advocates for Your Business Goals
How EBI Advocates for Your Business Goals

A new year brings a new set of business goals. Maybe you’re looking to improve your integrated workflows. Or streamline onboarding time? Or improve your candidate experience? Whatever your goals are, you need a support team who listens to your needs, understands your challenges, shares your ambitions, and most importantly, advocates for your success.

The EBI Story: How Did We Help You?
The EBI Story: How Did We Help You?

EBI is the most awarded enterprise background screening provider in the industry. We are known for customer care excellence. It’s the #1 reason our clients stick with us year after year. EBI clients are supported by a personalized, well-trained Customer Care team fully located in our U.S. headquarters. We understand your business goals, provide swift and accurate assistance, and most importantly, advocate for your success. This helps us deliver a consistent WOW Experience to all our clients. But how do we do this? We went straight to the source – one of our support specialists – and asked her. What is it about EBI’s Customer Care that elevates the experience for our clients, and, as it turns out, our employees?

Our Secret Sauce: How EBI Delivers Customer Service Better Than Anyone
Our Secret Sauce: How EBI Delivers Customer Service Better Than Anyone

U.S. companies lose more than $75 billion annually because of bad customer service. $75 billion! The reasons why customers cut ties are obvious:Lack of appreciation Inefficient response time Rude or unhelpful employee interactions Difficulty reaching resolutionSo, it’s impressive that the #1 reason EBI clients stick with us year after year is because of our outstanding customer service and client care.

Top 5 Background Screening Trends for 2020
Top 5 Background Screening Trends for 2020

Topics like medical marijuana, Ban the Box, and Artificial Intelligence (AI) are sure to grab a lot of headlines in 2020, but are they really the HR trends to which you need to pay attention? Not according to the data. We surveyed hundreds of HR professionals, recruiters, and generalists who use screening following the SHRM Annual Conference about what trends you’re watching in 2020. Here’s what’s on your radars.

Boo! Does Your Local Haunted House Screen Its Scarers?

Halloween hijinks at haunted houses and corn mazes are part of the thrills and chills we love to experience each October. While a good scare is part of an authentic Halloween holiday, it’s more frightening to think the pretend-chainsaw-wielding psychopaths at these iconic haunted houses haven’t been background checked.

Sperm Banks Stepping Up Criminal Background Checks
Sperm Banks Stepping Up Criminal Background Checks

Sperm banks give hope to couples when they feel they have nowhere else to turn. But this industry, which is dominated by a few very large companies, has come under intense scrutiny over the last few years. Several of the companies have even been sued. Some of these lawsuits are because samples have been lost, destroyed or misappropriated. But multiple families are suing a Georgia-based company in a jaw-dropping case.

The Cost of a Bad Hire [Infographic]
The Cost of a Bad Hire [Infographic]

Hiring costs you money. From the time it takes your HR people to read resumes and conduct interviews to the very real costs of running background checks and drug screens -- the dollars add up. While skipping or glossing over steps in this process might seem like a great cost-saving move, the truth is, hiring the wrong person costs you much more in the long run.

Court Delays Cause Widespread Problems
Court Delays Cause Widespread Problems

Whether they are man-made or caused by calamities like Hurricanes Harvey and Irma, delays in background checks can have far reaching consequences. Businesses can’t hire so positions go unfilled, applicants face a longer wait for that paycheck, and work just doesn’t get done.

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Happy Thursday from Maryland.