- Senators Fight Increased Info Demand from EEOC
- President Tackles Growing Crisis of Opioid Addiction
- Pilots Union Fights Opioid Testing
Every year EBI asks our valued clients how we are doing when it comes to Customer Service. We ask about everything from our staff’s performance to our services and technology. Customer Service is EBI’s top priority, so we take these results very seriously. Now that this year’s numbers have been crunched, we thought you might like to see where we stand.
We are proud to announce our Overall Customer Satisfaction is 97%!
Here at EBI, we are all about information security. You have to be when you handle people’s most sensitive data. While your company might not manage as much delicate information as we do, a hacker gaining access to your records or work product could still be devastating.
An article on BleeepingComputer.com revealed that a hacker, who calls himself Stackoverflowin, exposed a serious hole in IT security. The hacker claims to have infiltrated more than 150,000 printers that were left exposed online. That means they did not have a firewall or other security settings enabled. Stackoverflowin claims he only had the best of intentions. He wanted to show companies the risk they are taking by not protecting this seemingly innocent piece of equipment.
Many of us like to think our right to privacy is sacred -- especially when it comes to any kind of medical test results. But according to Pennsylvania’s Commonwealth Court, that right does not extend to a drug test given by your employer.
The Brits are getting hip to the fact that outsourcing is a customer service nightmare! The Centre for Economics and Business Research (CEBR) conducted a study that revealed 69% of people are utterly fed up with being stuck on hold thanks to outsourced call centers.