EBI's Information Privacy Policy

Our Privacy Policy

Employment Background Investigations, Inc. (EBI) is committed to protecting your privacy and developing technology that gives you a powerful and safe online experience.

Scope of this Policy

EBI has created this privacy policy in order to describe how we collect, use, maintain, share and protect your personal information when you use our website, www.ebiinc.com (hereinafter “Website” or “Site”) in connection with EBI’s background screening and occupational health screening services. This privacy policy applies solely to information collected when you visit our Website, except where stated otherwise. This policy describes the following:

  • What information we collect;
  • How information is used;
  • With whom it is shared;
  • Whether we sell personal information;
  • Cookies, Third-Party Links, Choice, Opt-Out, and Do Not Track signals;
  • Data security and confidentiality; and
  • Who to contact with concerns or questions about our privacy practices.
This policy also includes information specific to California residents under California law. EBI’s Site and our services are not directed at children.

Changes to this Policy

This policy may be subject to on-going updates at any time. Any future material changes or additions to the processing of personal information as described in this policy will be communicated to you through an appropriate channel. For example, we may place a prominent notice on our Website or email you to let you know of an updated policy.

Information Collection on our Website

EBI strives to limit its collection of personal information to that necessary for the offering and administration of our services. Our Site collects the following types of information when you visit:

  • Personally identifiable information; and
  • Non-personally identifiable information.

Personally Identifiable Information

“Personally Identifiable Information (PII)” or “Non-Public Personal Information (NPI)” means all information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context, whether oral, written, computerized, digitized or otherwise.

The following types of information are considered to be PII or NPI if provided in its entirety and on its own:

  • Social Security Number; or
  • Social Insurance Number; or
  • National Identification Number; or
  • Other country or state identification number; or
  • Passport #; or
  • Driver’s License Number

Online Questions or Requests

(which may be collected through our Site or offline). When you are requesting materials or information from EBI, we may collect your name, job title, address, email address, phone number, IP address, company name, country/state of residence, and other PII, as well as any other information you provide.

Job Applicants

When you apply for employment with EBI through our Career Portal we will collect your name, email address, country of residence, physical address, cell phone number and any other information you include in your resume which you upload through the Site. We will also ask you register and create an account with EBI.

Background Screening Services

(which may be collected through our Site or offline). When your employer or landlord requests a background check, EBI may collect your PII both online and offline to process the request. This may include your name, address, date of birth, social security number (SSN), Motor Vehicle Operator’s License Number, Professional License information, employment history, education and other relevant subject information.

Occupational Health Screening Services

EBI may, upon request of an employer, may request and obtain a medical assessment of an individual for employment purposes. EBI may collect your PII both online and offline to process the request. This may include your name, address, date of birth, social security number (SSN), Motor Vehicle Operator’s License Number and other relevant subject information.

Consumer Disputes and File Disclosures

(which may be collected through our Site or offline). When you file a consumer dispute or request a file disclosure pursuant to the Fair Credit Reporting Act or state law, in addition to verifying your identity, we may ask you to submit a request that includes your company name, address, telephone number, your name, physical address, social security number and disputed personal information (if your request is a consumer dispute).

Blogs and Newsletters

When you subscribe to our communications, we will collect your email address.

Billing Information

(which may be collected through our Site or offline). If you purchase our services you may need to provide payment and billing information, such as your credit card details and billing address.

Non-personally Identifiable Information

When you visit our Website, we may collect and store general Internet data, such as your domain name, IP address browser type, date and time of access, which of our web pages you visited, the referring Uniform Resource Locator (URL) and how long you spent on each page. This information may be collected to assist us in making improvements to our Website and to administer our Website. We do not link this information to any PII. EBI may employ third party companies and individuals to facilitate these services (e.g., maintenance, analysis, audit, development). These third parties have limited access to your information and only to perform these services or tasks on our behalf.

Definition of Confidential or Sensitive Information

Confidential or sensitive information refers to information that should be processed, stored or handled by EBI staff members, contractors or third-parties with great care. Every effort should be made to secure such information within EBI’s normal business practices.

The following types of information are considered to be confidential and sensitive information:

  • Financial information pertaining to a client, applicant, subject, or third-party
  • Any information that could further identify an individual or entity that is not readily or publicly available
  • Any information that is considered to be “Confidential Information as state within EBI’s agreements with clients, employees, third-parties or contractors

Information Use

Personally identifying information (PII) collected through our Site may be used to:

  • Respond to your inquiries, process requests, or otherwise correspond with you;
  • Conduct background checks or occupational health screening services as requested by clients of EBI;
  • Provide you with marketing information about EBI’s services and products and those of its affiliates;
  • Contact you via surveys to conduct research about your opinion of current services or of potential new services that EBI may offer or those of our external business partners;
  • Process billing, invoice and payment functions when you request EBI’s services; and
  • Analyze and improve EBI’s services.

Sale of Personal Data

EBI does not sell, rent or lease any personal data for marketing purposes.

Cookies

Cookies can make use of the Internet easier by saving and administering status, preferences, and other user information. In other words, a cookie allows a website to “remember” a user’s actions or preferences over time. For instance, when we use a cookie to identify you, you will not have to enter your log-in credentials during subsequent visits to our Site. Cookies used by the Site do not contain your PII.

EBI may use cookies to route users through the Site, customize users’ experiences on the Site, to help us send you information about our services, and to improve the Site. When you access the Site, certain non-PII is automatically logged. This information may include your operating system, screen settings, Web browser software, and referring website, if any. It is used for system improvement and administration, security, statistical analysis purposes, and other internal business purposes. The Site may use service providers for analytics purposes. These providers collect information about you anonymously and report website trends without identifying individual visitors. These service providers use their own cookies to track visitor interactions. Website owners can view a variety of reports containing aggregate information about how visitors interact with their website so they can improve their website. EBI does not control third-party cookies and their use may be governed by the privacy policies of the service providers employing these cookies.

Most browsers are set to accept cookies, but users can change the setting to block cookies or otherwise choose how cookies are handled. Although disabling cookies will not interfere with your ability to access the Site, users will need to accept cookies to use certain services on the Site.

You can manage website cookies in your browser settings, and you always have the choice to change these settings by accepting, rejecting, or deleting cookies. If you choose to change your settings, you may find that certain functions and features of our Site will not work as intended. All browser settings are slightly different, so to manage cookies, you should refer to the relevant settings within your browser.

  • Mozilla Firefox®
  • Microsoft® Internet Explorer
  • Google Chrome™
  • Safari®

Third-Party Links and Websites

This privacy policy applies to EBI’s Website. However, you are able to access third-party sites through our Site by, for example, clicking on hyperlinks to those third-party sites from within our Site. We are not responsible for the content or privacy practices of any third-party sites, and if you visit those websites, we encourage you to review their respective privacy policies. Third party links on our Site are provided for your convenience and to provide further information or serve as a resource. They do not signify that we endorse the website(s). EBI exercises no control whatsoever over such other websites and web-based resources and is not responsible or liable for the availability thereof or the content, advertising, products or other materials thereon. EBI shall not be responsible or liable, directly or indirectly, for any damage or loss incurred or suffered by any user in connection therewith. Your access and use of linked websites, including information, material, products and services therein, is solely at your own risk.

Choice, Opt-Out and How We Respond to Do Not Track Signals

As a user of our Website, you make the decision whether to proceed with activities that request PII. Note, however, that if you do not provide the requested information, you may not be able to complete certain transactions or receive information from us. If, after subscribing to receive emails or other electronic communications from EBI you no longer wish to continue receiving such from us, you will be provided with instructions in our communications on how to opt-out of such communications, including by unsubscribing. In addition, you can also contact us through the Point of Contact information provided in this policy.

EBI does not track its customers over time and across third party websites to provide targeted advertising and therefore does not respond to Do Not Track (DNT) signals. To learn more about the choices you have regarding online tracking, please visit these sites:

Information Sharing and Disclosure

EBI may disclose information we collect through this Site: • To complete a transaction that you request through our Site; • To complete a transaction requested by a third party for background screening or occupational health screening purposes; • To government agencies or EBI’s suppliers or vendors in order to conduct background investigations as requested by your employer or landlord; • When required by law, subpoena or other legal process, when pertinent to judicial or governmental investigations or proceedings; • When necessary to investigate, take action or prevent suspected or actual illegal activities, fraud, or potential threats to safety or personal physical safety; and, • If our company or our assets are acquired or purchased by another company, that company will assume responsibility for the personal information collected by us through our Website, and it will assume the rights and obligations regarding the information collected through our Website, as described in this privacy policy.

Data Retention

EBI retains personal information as needed to provide you services or product information, respond to inquiries, consider your employment application, partner with you, or as required by contractual, statutory or other legal obligations.

Security and Confidentiality

EBI strives to protect personal information that we collect, maintain and disclose through the use of appropriate and reasonable administrative, physical and technical safeguards.

For instance, our products and/or services online are transmitted through a secure socket layer (SSL) transmission, which is a protocol for establishing a secure connection for transmission of your personal information. Further, we have security protocols and measures in place to ensure confidentiality of PII and to protect the PII we maintain about you from unauthorized access or alteration as well as unlawful disclosure. These measures include internal and external firewalls, physical security and technological security measures, as well as encryption of certain information and password protection for account information.

Our security program is designed to: (1) ensure the security and confidentiality of personal information; (2) protect against any anticipated threats or hazards to the security or integrity of the information; and (3) protect against unauthorized access, use, alteration, or unlawful disclosure of the information that could result in substantial harm or inconvenience to any individual.

In the course of business, EBI may collect or ask that you disclose your SSN. To the extent practicable, EBI protects the confidentiality of all information we collect, including SSN. Accordingly, we prohibit the unlawful disclosure of personal information, including SSN, and limit access to same. We dispose of such information by taking reasonable measures to protect against unauthorized access to or use of the information.

Point of Contact

If you have any questions or comments about EBI’s privacy policy or our privacy practices, please contact us at:

Attn: Compliance
Employment Background Investigations (EBI), Inc.
700 Red Brook Blvd.
Owings Mills, MD 21117
Telephone: (800) 324-7700
E-mail: compliance@ebiinc.com