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  • How do I sign my electronic signature in the box?

    Depending on what type of device you're using, you can use your mouse, a stylus or your finger to sign your signature. When using your mouse just left click and hold down the button continuously while writing. After you finish signing be sure to click the green "Submit Registration'' button when you're done.

  • How do I receive my EBI login credentials?

    Once you register you will receive 3 emails from customercare@ebiinc.com with your login credentials and instructions.

  • How long does the online registration take?

    The average registration time is less than 5 minutes. It's as easy as 1,2,3!!!

  • What type of packages are offered with OnDemand?

    There are 4 fixed packages for our OnDemand model. They are criminal search packages for pre-employment.

    The OnDemand level does not offer Credit, MVR's, I9's, Employment or Education Verifications. If these services are needed we are happy to discuss other levels of service.

  • How do I place an order in OnDemand?

    Go to this link for a short video showing you how to order. https://ebiinc.wistia.com/medias/310mfv02vf

  • What is a Social Security Number Trace?

    This is the crucial first step in a thorough background check. The social security number trace searches for: Any known aliases, confirms the validity of the SSN, looks for any other important data points, and identifies all residences.

  • What is a Terrorist Watch List (OFAC) Search?

    This search looks at more than 120 separate U.S. and foreign sanctions and watch lists to ensure compliance with the U.S. Patriot Act.

    Here is a partial list of the government sources:

    • OFAC Specifically Designated Nationals (SDN) & Blocked Persons
    • OFAC Sanctioned Countries, including Major Cities & Ports
    • Non-Cooperative Countries and Territories
    • Department of State Trade Control (DTC) Debarred Parties
    • U.S Bureau of Industry & Security (formerly BXA)
    • Unverified Entities List, Denied Entities List and Denied Persons List
    • FBI Most Wanted Terrorists & Seeking Information
    • FBI Top Ten Most Wanted
    • INTERPOL Most Wanted List
    • Bank of England Sanctions List
    • OSFI – Canadian Sanctions List
    • United Nations Consolidated Sanctions List
    • Politically Exposed Persons List
    • European Union Terrorist List
    • World Bank Ineligible Firms

  • Where can I find forms needed for the applicant?

    Once you log into our JOne platform you will see a section on the left labeled "Smart Forms". Click into that section to find form samples.

  • What can I use the reports for?

    Consumer Reports can be used for employment related decisions (hiring, promotion and reassignment).

  • What are my responsibilities if I don’t hire someone based on the results?

    The FCRA requires that a user of consumer reports who is considering an adverse decision which may adversely impact the employment of an individual (denial of job, denial of promotion, denial of reassignment) communicate to the individual that they may take an adverse action. This is commonly referred to as the “Pre-adverse Action Process” and it is recommended that this process be in writing.

    Along with this communication, the user must also provide the individual with a copy of the report and a copy of "A Summary of Your Rights Under the Fair Credit Reporting Act" as published by the Consumer Finance Protection Bureau (CFPB). 

    The User of the report should then allow the individual to provide additional information related to their consumer report or to file a dispute of any information that they feel is incorrect before a final employment decision is made. If, after a waiting period (common practice is to wait 5 business days unless otherwise prescribed by law), the user makes the decision to take an adverse action, a final adverse action communication is made to the individual (again, it is recommended that this communication be in writing).

    Note that there are jurisdictions which require specific language in notices, so be sure to understand the laws where individuals will be employed. The Pre and Adverse action forms are easily found under 'Smart Forms'.

  • What is Adverse Action?

    A decision that is not in interest of an individual. For employment related matters, this would be the denial of employment, promotion or reassignment.

  • What authorization do I need to run a background report?

    An individual must sign an authorization before a consumer report can be requested.

  • Do I need the applicant's signature?

    Yes. You can find an authorization and consent form samples in our platform under "Smart Forms" in the JOne platform.

  • What is a background screen?

    A background screen or check is defined as a "Consumer Report" under the law.

    A Consumer Report is "any written, oral or other communication of any information by a consumer reporting agency bearing on a consumer’s credit worthiness, credit standing, credit capacity, character, general reputation, personal characteristics, or mode of living which is used or expected to be used for (1) credit or insurance… (2) employment purposes, or (3) other purposes authorized…(under the Fair Credit Reporting Act)".

  • Why are background screens important to me as an employer?

    Background checks allow employers to mitigate the risk of hiring an individual who may pose a risk to people, property, assets or the reputation of the company.

  • What does the report look like?

    You can log into our platform and click on click on "Results Quick Links", then click on "All Reports".

  • Can I email the report?

    Yes, you're able to share the report. However, reports should not be provided to any unauthorized party. Doing so is illegal.

  • What is the FCRA?

    It stands for the "Fair Credit Reporting Act". Learn more here.

  • Where does the background search data come from?

    Courthouses, State Repositories, Public and Non-Public Data Sources

  • How do I view the results of a background check?

    Simply log into our JOne platform and look at the "Results Quick Links" box. Then click on one of the viewing options ("All Reports" is a good start).

  • How do I get a copy of the MSA?

    After registering for OnDemand you'll receive an electronic copy of your MSA to your email.

  • How do I look at a report?

    First, log into our JOne platform. Then click on the 'Screenings' tab. And finally, select the name of the person the background check was run on.

  • What is a Federal Criminal Search?

    This is a record check in the federal district of current residence providing criminal history based on violation of federal law. These federal violations will not appear in county and state records.

  • What is a Sex Offender Registry?

    This product will search the sex offender registries of all the states and US Territories.

  • Does this cover me from liability for a bad hire? 

    No.