QUALITY means doing it right when no one is looking. QUALITY means doing it right when no one is looking.
QUALITY means doing it right when no one is looking.

- Henry Ford

Consistently High Quality

There are hundreds of background screening companies that can run background checks on your candidates. By and large, the results you receive back will be the same. But in the end, EBI’s quality stands out, and is reflected throughout your entire user experience.

When we set out to ensure the best quality, we inevitably wound up landing on the ISO 9001 standard as the mark to hit. No other background screening company was ISO certified, but EBI isn’t just any other background screening company. We were confident our quality standards were rigid, but we decided to put them to the test. In the end, we walked away with the only ISO 9000 certification in the industry.

So, what does this all mean for you?

Well, the latest ISO 9001 standard is based on eight quality management principles, all of which make your experience the best it can be.

These principles seemed to complement our core values perfectly. At EBI, we embrace every one of our core values, because we know that it takes all of them collectively to deliver a “WOW” experience to you.

ISO 9001 PRINCIPALS

Customer Focus

EBI listens to customers' needs, wants and challenges. We then work as a team to create solutions that work for them.

Leadership

EBI takes a servant leadership approach to everything we do, encouraging everyone in our organization to help guide the company and how we best deliver our mission.

Involvement

EBI not only encourages everyone to help guide the company, we encourage everyone to be involved as we deliver solutions as a team.

Process Approach

EBI has unique processes in all areas of our business that help reliably deliver the best solutions to our customers every day.

System Approach to Management

EBI's processes collectively work seamlessly together to form a system which rapidly delivers the highest quality, most compliant background checks in the business.

Continual Improvement

EBI focuses on learning and growing together with our customers. This continual improvement and evolution is what keeps EBI at the forefront of the industry year after year.

Factual Decision Making

EBI believes the best approach to continual improvement, is through a metric based, factual approach to each and every decision we make.

Strong Relationships

EBI carefully chooses each and every vendor we use to provide the quality our customers deserve. We treat our vendors as partners and together we deliver "happy."

How We Define Quality

Accurate

Our ISO 9001 certification for quality management helps ensure we remain 99.98% accurate. Our processes and procedures are defined by global ISO standards. And our internal audit programs prevent mistakes before they impact your business. We’re happy to share any of our accuracy numbers – email our team to learn more.

Compliant

We’ve spared no expense when it comes to compliance. Our compliance team advises, audits, and benchmarks every process and procedure each day. Routine monitoring of the legal landscape makes sure you’re always compliant. Educational resources like the Screening News Network and our Compliance Library are available to all our clients.

Secure

We’re one of the few PBSA accredited screening firms in the world to hold an ISO 27001 certification for information security for all our operations. This certification is difficult to achieve and covers much more than data storage. From entry security and work station security to document control, it requires a total restructure of operations and data management.

Timely

96.92% of our background checks are done within 72 hours. But there’s a difference between getting it done and getting it done right. So, we spent almost 25 years perfecting our processes. And over that time, we’ve created the most efficient & robust screening infrastructure in the industry. The outcome? Consistently fast results that you can depend on.

Scalable

Our systems are architected to grow with you. Our screening platform has over 55,000 features that can be configured however you require. And modifications can be made easily and quickly as your business grows and HR objectives change.

ISO 9001 for Quality Management


Discover more about our ISO 9001 certification and how it has enabled us to deliver consistently high quality screening.

Happy Wednesday from Maryland.