Committed to Candidate Experience

Our customers know us for our great customer service, but the care doesn't stop at their door. The way we treat your candidates reflects on you, and we know it. We make it our business to ensure they have a positive experience throughout your hiring process. We make the screening process super-intuitive for your candidates.

In case they need support, we have an entire U.S.-based team that’s trained to assist them every step of the way. Besides toll-free support, they can email us, start a live chat, watch a support video, or search the online help library.

U.S.-Based Candidate Support

Our U.S.-based Candidate Care Team is ready and standing by to help. They're trained on the specific issues that matter most to your candidates. Whether it's explaining the screening process, helping them with a dispute, or solving a technical issue. They're excited to assist so you don't have to.

Online Support Center

Our online support portal is available 24/7. The Candidate Support Center provides straightforward answers to your candidates’ most common questions.

Live Chat Support

The live chat feature is front-and-center on the homepage of the Candidate Support Center. Your candidates can chat with a live, U.S.-based Candidate Care specialist at any point during the hiring process.