Committed to the Candidate Experience
Our customers know us for our great customer service, but the care doesn't stop at their door. The way we treat your candidates reflects on you, and we know it. We make it our business to ensure they have a positive experience throughout your hiring process. We've made the screening process super-intuitive for your candidates.
And in case they need support, we have an entire US-based team that’s trained to assist them every step of the way. Besides toll-free support, they can email us, start a live chat, watch a support video, or search the online help library.
US-Based Candidate Support
Our US-based Candidate Care Team is ready and standing by to help. They're trained on the specific issues that matter most to your candidates. Whether it's explaining the screening process, helping them with a dispute, or solving a technical issue. They're excited to assist so you don't have to.
Online Support Center
Our online suport portal is available 24/7. The Candidate Support Center provides straightforward answers to your candidates’ most common questions.
Live Chat Support
The live chat feature is front-and-center on the homepage of the Candidate Support Center. From there your candidates can chat with a live, US-based Candidate Care specialist at any point during the hiring process.