The “PLAN. DO. CHECK. ACT.” Approach
Our account management program approaches traditional customer service in a unique way. You can expect a traditional support program to react to your needs. We’ve taken the traditional reactive approach and blended it with our unique proactive management system.
Our system is a dynamic four-part process based on the ISO standards. The ISO standards ensure quality, safety, and efficiency. And while there are a lot of moving parts to our process, it accomplishes the same. We manage, measure, and benchmark your background screening program’s processes. We’re also committed to regular communication and program reviews. Your feedback and the analytics data allows for continuous improvement of your screening program.
Time Saving Support
We monitor news and industry reports for anything that might impact your Drug Testing and Background Screening program. We’ll call your attention to court delays, compliance challenges, & industry changes before you hear it from the field. And we’ll quickly alert you to software updates and program changes so there are no disruptions. The result? Fewer phone calls, less waiting, and more time to focus on other projects.