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Part Two: Are You Getting What You Pay For From Your Background Screener?
Part Two: Are You Getting What You Pay For From Your Background Screener?

After 25 successful years in the screening industry and becoming the most awarded enterprise background screening provider, we’re confident we’ve reached a level of excellence that helps you meet your existing business goals and propels you forward to meet new and exciting benchmarks. But how can you be sure your background screening company is providing the same commitment to quality as EBI? In other words, are you getting what you pay for?

Part One: Are You Getting What You Pay For From Your Background Screener?
Part One: Are You Getting What You Pay For From Your Background Screener?

The principles behind EBI’s commitment to quality are no secret. We use five measurable pillars that can be tracked and supported by data to ensure we deliver a WOW Experience year after year to our clients: Accuracy Compliance Security Timeliness Scalability But how can you be sure your background screening company is providing the same commitment to quality as EBI? In other words, are you getting what you pay for? This week, we begin a two-part series to help you find out the answer.

Why Quality Matters
Why Quality Matters

“Quality means doing it right when no one is looking.” - Henry Ford This quote from the American motor vehicle magnate illustrates EBI’s commitment to quality. You may not see everything we do behind the scenes to provide consistently high-quality employment background screening solutions and support, but our results demonstrate just that.

The Principles Behind EBI’s Commitment to Quality
The Principles Behind EBI’s Commitment to Quality

EBI strives to deliver consistent, reliable results to all our clients. Whether you’re an enterprise organization or a growing small business, you receive the same level of Customer Care and commitment to quality that EBI is recognized for producing year after year. For 25 years, EBI has provided consistently award-winning solutions and support driven by focusing on the needs of our clients and delivering background screening services that enhance your entire user experience.

The Human Touch: A Day in the Life of our EBI Customer Care Team

Technology has undoubtedly changed the way businesses are able to provide customer service. Chat bots, email, social media, and automated 1-800 numbers have made reaching a business easier than ever. But in many cases, the results of these interactions are disappointing and unpleasant experiences. Why? They lack the human interaction needed to actually resolve an issue. EBI views Customer Care and our clients’ needs differently.

The EBI Story: How Did We Help You?
The EBI Story: How Did We Help You?

EBI is the most awarded enterprise background screening provider in the industry. We are known for customer care excellence. It’s the #1 reason our clients stick with us year after year. EBI clients are supported by a personalized, well-trained Customer Care team fully located in our U.S. headquarters. We understand your business goals, provide swift and accurate assistance, and most importantly, advocate for your success. This helps us deliver a consistent WOW Experience to all our clients. But how do we do this? We went straight to the source – one of our support specialists – and asked her. What is it about EBI’s Customer Care that elevates the experience for our clients, and, as it turns out, our employees?

Giving Back: How EBI Makes a Difference

The holidays might be behind us, but we are not quite ready to let go of the spirit that makes the end of the year so special. In fact, EBI tries to keep that feeling going all year round through our wonderful internal philanthropies. 

Our Secret Sauce: How EBI Delivers Customer Service Better Than Anyone
Our Secret Sauce: How EBI Delivers Customer Service Better Than Anyone

U.S. companies lose more than $75 billion annually because of bad customer service. $75 billion! The reasons why customers cut ties are obvious: Lack of appreciation Inefficient response time Rude or unhelpful employee interactions Difficulty reaching resolution So, it’s impressive that the #1 reason EBI clients stick with us year after year is because of our outstanding customer service and client care.

Boo! Does Your Local Haunted House Screen Its Scarers?

Halloween hijinks at haunted houses and corn mazes are part of the thrills and chills we love to experience each October. While a good scare is part of an authentic Halloween holiday, it’s more frightening to think the pretend-chainsaw-wielding psychopaths at these iconic haunted houses haven’t been background checked.

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Happy Tuesday from Maryland.