In a crowded industry of more than a thousand screening firms, EBI is the only company to be honored nine times as one of the best. Lots of companies claim to have amazing customer service, but for EBI it’s not just talk, it’s the very foundation on which we were built.
This year the honor is even greater, as EBI ranked in the top five on HRO Today Magazine’s Pre-Employment Screening Baker’s Dozen Customer Satisfaction Ratings. In an industry rife with mergers, outsourced and offshored service models, and constant compliance challenges, members of this prestigious group can look very different from year to year. We believe EBI’s strong corporate culture and a customer-centric approach to business is the reason for our longevity on the list.
The Baker’s Dozen is the largest and most respected survey of its kind. For the 2016 list, more than 600 respondents were asked to answer dozens of questions based on the breadth of service, size of deal and overall quality of service. The final list represents the top 13 providers.
“This has been a wonderful year for EBI as a whole,” said EBI President and CEO Richard Kurland. “Every day when we come into work, the entire team puts its energy into giving our clients the best customer service, the most advanced technology, streamlined operations, and unmatched focus on compliance. This Baker’s Dozen list shows the fruits of that labor. There are more than a thousand screening companies in the U.S. To be ranked in the top 5—and to be the only company to ever make the list 9 times—makes us all proud.”