Clients give EBI top grade in depth of product offerings and quality of customer service
Employment Background Investigations, Inc. (EBI) has been ranked the top background screening provider in the 2010 HRO Today Magazine’s annual customer satisfaction survey. The annual study entitled - 2010 Baker’s Dozen Customer Satisfaction Ratings: Top Screening and Assessment Providers – is based on customer survey data which rates the scope of products and services offered, the scale of the contract including total number of individuals screened, and accessibility and performance of customer service.
In the 2005 survey, EBI was first recognized as one of the top background screening firms. Today, EBI is rated by its clients as the best screening firm in the industry for its broad range of global screening solutions, innovative technology, and superior customer care.
“Over the last two years, EBI has focused on building web-based screening efficiencies and elite service levels that alleviate the strain to human resource and risk mitigation departments caused by a challenging economic climate and changing industry trends,” stated Richard Kurland, EBI’s President and CEO. "It is an honor to be recognized by our clients, and a testament of our employees’ dedication," added Kurland.
Since 2005, HRO Today Magazine has recognized the top workplace screening firms annually for their contributions to, and success in, the background screening industry. This year, the recognition included assessment firms.
EBI specializes in the development and implementation of employment, contractor and volunteer screening programs for over 5,000 clients and provides screening solutions in over 200 countries and territories worldwide. EBI's Web-based solutions for background screening, drug testing, occupational healthcare, electronic form I-9, and other employer screening needs, help Human Resource and Loss Prevention professionals minimize negligent hiring with cutting-edge due diligence and risk management tools. EBI's innovative proprietary technology provides maximum data security and streamlines HR processes to take the work out of hiring. EBI is a founding member and proud supporter of the National Association of Professional Background Screeners (NAPBS).