The EBI Integrity Advantage
At EBI, we raise the industry bar and deliver your background screening service needs along with compliance, accountability, integrity, and an overwhelming concern for the confidentiality of your applicants’ information.
EBI does not cut corners by providing inaccurate or unconfirmed electronic data; nor do we off-shore your candidates’ confidential information or use home-based contract workers to reduce our costs associated with your employment screening program and reference verifications. We refuse to expose your next new hire to the potential of identity theft. The integrity of EBI and the clients we serve is too valuable for us to take these risks just to save a few dollars.
Our commitment to provide superior processes, protocols, data security, and service above industry standards and beyond client expectations is unwavering. EBI’s values and commitment to best practices and high standards are communicated clearly through our accreditation, information security certifications, and our strict policies on confidentiality and accurate record retrieval.
- National Association of Professional Background Screeners (NAPBS®) Accreditation
- ISO27001:2005 Standard Registration and Certification
- Verizon Cybertrust® Security Certification
- Safe Harbor Certification
- EBI Does NOT Off-Shore Personally Identifiable Information and we are proud members of Concerned CRAs
- EBI Does NOT Utilize Home-Based Workers
- Responsible Record Retrieval and Electronic Data Usage
EBI is the ONLY background screening firm to hold BOTH an ISO27001:2005 certification for information security and an Accreditation from the NAPBS’ Background Screening Agency Accreditation Program.
When you are evaluating a company to perform background screening on your behalf, be sure to see how they measure up to EBI’s Integrity Advantage.
Accreditation - Background Screening To The Highest Standards
EBI is one of only a small percentage of background screening firms in the world that have earned the distinguished seal of Accreditation through the National Association of Professional Background Screeners (NAPBS).
Since its inception, NAPBS has believed that there is a strong need for a singular cohesive industry standard and therefore created the Background Screening Agency Accreditation Program (BSAAP). Governed by a strict professional standard composed of requirements and measurements, the BSAAP is a widely recognized seal of approval that brings national recognition to background screening organizations. This recognition stands as the industry “seal” representing a background screening organization’s commitment to excellence, accountability, high professional standards, and continued institutional improvement.
The NAPBS Background Screening Credentialing Council (BSCC) oversees the application process and is the governing accreditation body that ensures that the background screening organizations seeking accreditation meet or exceed a measurable standard of competence. To become accredited, EBI passed a rigorous on-site audit of our policies, procedures, and best practices as they relate to fifty-eight (58) clauses that represent the background screening industry standard. The following six critical areas are included within the standard:
- Information security and consumer protection
- Client education
- Legal compliance
- Product and service standards
- Researcher, data, and verification standards
- Overall business practices
ISO/IEC 27001:2005 Standard Certification
EBI is certified and registered in accordance with the ISO/IEC 27001:2005 Standard. EBI has developed, implemented, and maintains an Information Security Management System (ISMS) which governs the processing, storage, handling, and privacy of personally identifiable information (PII) in EBI's care. Our ISMS includes both the Background Screening and Occupational Healthcare divisions at our headquarters in Owings Mills, MD.
With our ISO certification, EBI continues to enhance our information security policy which is designed to protect the confidentiality, integrity, and availability of systems and information assets such as client, applicant, and other confidential and sensitive information. EBI has incorporated a complex Information Security Management System (ISMS) to manage our assets and the risks to those assets, and to prevent and reduce the potential impact of security incidents.
The key aspects of our ISMS address the following areas:
- Protect the confidentiality, integrity, and availability of data
- Enhance EBI’s stability, security, and safety
- Address EBI’s compliance with relevant legal frameworks
- Increase effective company performance
- Evaluate and address EBI’s business continuity
- Overall business practices
EBI is a Verizon Cybertrust Secured Business
Cybertrust® provides certification of organizations that have addressed all the rigorous requirements for achieving and maintaining a sound information security posture. It is a solution employed by the world’s premiere financial institutions. EBI has undergone a series of evaluations and recommendations on overall network architecture, connectivity, physical security, redundancy and disaster recovery capabilities, environmental controls, system configurations, and operational policy compliance. Cybertrust Corporation security analysts work with EBI to continually monitor adherence to evolving essential practices and audits EBI annually to ensure compliance.
Cybertrust Certification by Verizon Business is based on specific valuation criteria, which includes a thorough risk assessment of all areas (e.g., internal, external, wireless, desktop, etc.) throughout our organization. We have provided a listing of the evaluation areas below:
- Validation of Processes and Procedures
- Documentation and Policy Review
- Physical Security Assessment
- Desktop Security Testing
- Question and Answer Session Between the Auditor and IT Management
- E-mail Attachment Testing
- Quarterly Penetration Tests
Safe Harbor Certification
EBI Does NOT Off-Shore Personally Identifiable Information - Does Your Provider?
EBI is a proud member of Concerned CRAs. We are committed to the future of the employment background screening industry, as we believe that certain data practices employed by some firms that operate in our industry place our profession, clients, and their applicants at risk.
Due to the lack of controls as well as environmental, political, economic, and social risks associated with off-shoring consumer information, EBI does not store or send Personally Identifiable Information (PII) data outside the U.S. for processing, customer service, verification products, or the preparation of a domestic background report.
EBI Does NOT Utilize Home-Based Workers
EBI’s Verification Specialists and Customer Care Representatives are professionally trained employees located in our operations center in Owings Mills, Maryland. EBI does not utilize home-based workers, contractors, or an independent service provider to conduct domestic reference and verification checks, nor do we outsource these services or any other element of your background screening program, including customer service, overseas. This is done to protect the PII of your candidate from potential identity theft and fraud.
Responsible Record Retrieval and Electronic Data Usage
The use of screen-scraping, web harvesting, or electronic court direct methods has become a popular trend in the screening industry for some firms that continue to look for ways to cut costs and deliver information quickly with no regard to quality, integrity, or compliance. These electronic processes are plagued with drawbacks in several ways as an electronic system does not have the ability to discern what the full scope of the information being reported should be, thus causing information gaps on certain types of crimes, inaccuracies in data being searched and reported, and missing dispositions or case identifiers and potential name variations to name a few, which leaves the information harvested virtually useless and non-FCRA compliant.
For example, many jurisdictions vary on how far back criminal records are stored, the charge levels accessed, and current case documentation. In some cases, the information available is not updated for several months. Subject identifiers are limited in many court jurisdictions as they have been removed due to concerns of identity theft, which leaves companies that use scraping methodology with virtually useless and incomplete information. In addition, there is limited or no ability to discern from common or like names and name variations, which will result in the loss of capturing critical criminal information that can only be researched and determined by human review.
An electronic extraction cannot compare to the same information, historical and present, that a trained investigator conducting research within official court records could uncover. Many records are only located physically within the courthouse. Records that are reportable in accordance with the FCRA and applicable state laws are often archived by other storage means, such as microfiche or hardcopy storage, and not available online. For those companies that use screen-scraping, they do not have access to this additional information and there is no advanced notification to users when the websites change, and changes can occur on a frequent basis.
At EBI, our criminal record searches are performed by vetted researchers who physically obtain information directly from the source (i.e. courthouse) to ensure searches are comprehensive, accurate and compliant.
In addition to the screen-scraping and electronic court direct methods noted above, some national background screening firms sell "national criminal record databases" to employers without appropriate safeguards to ensure that the information they are delivering is accurate and up to date per the requirements of the FCRA (Fair Credit Reporting Act).
We believe that criminal record databases are valuable sources of information if they are used in a responsible and legally compliant manner. We are concerned that these practices do not appropriately protect your applicants from avoidable harm by reporting misinformation. In addition, employers are placed at increased risk of litigation and public relations problems when their background screening partners employ these practices.
EBI STANDS READY TO FULFILL YOUR BACKGROUND SCREENING NEEDS WITH INTEGRITY.