EBI provides much more than superior screening services. Our customized screening solutions help optimize your program so you get a tremendous return on investment while your candidates receive a seamless and user-friendly experience.
Discover more about how we can help you develop efficiencies and achieve process excellence.
Lower your costs, create a better work-life balance, achieve efficiencies and optimize workflows with EBI.
All EBI operations, including customer service, are performed at our corporate headquarters with our guarantee of NO OFF-SHORING of domestic services. Your applicants’ data stays safely within the boundaries of our secure data network.
Fast Response Time
Our Customer Care Representatives are the best in the industry, and they are all located in our corporate headquarters in Maryland. We believe in "first call" resolution. Calls are answered promptly and issues are fixed right away. We are not big fans of automated attendants and voice mail. We believe you deserve better. We believe great customer service results in a great customer experience.
We do more to protect your data than any other company in the industry. With our No Off-Shoring policy, all critical data is kept within our borders. EBI is the only screening firm in the world that is NAPBS Accredited, ISO 27001 and 9001 Certified.
Our Superior Customer Care is reflected in our retention rate. Thanks to our commitment to quality, security, customer service and innovation, more than 98% of our customers stay with EBI year after year.
The EBI Integrity Advantage is our pledge to you that we will never off-shore confidential information, we will not provide unconfirmed electronic data and we will not utilize home-based workers.
EBI’s technology delivers solutions that help make our clients more competitive in the never-ending quest to assess and on-board world-class talent.
Stay compliant and screen with confidence with our full suite of global screening services in more than 200 countries and territories worldwide. Our SMART Screening Technology incorporates country specific screening protocols, data collection requirements and on-demand forms and documents.
Big or small, EBI provides all of the key background screening services your company needs.
Your day is busy enough without the added burden of managing your screening vendor program. EBI's U.S. Based Customer Care Program takes a dynamic approach that is PROACTIVE rather than REACTIVE. We manage and measure your screening program’s success, and are completely dedicated to continual improvement through benchmarking, analytics and program reviews.
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