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Home > Background Screening > Resources > Background Screening FAQ

Have A Background Screening Question?  –  EBI Has The Answer

We understand that many of our clients and future partners have questions about our industry and the products and services we offer.  For your convenience, we have gathered many of those important questions and answers to educate you and help you make better screening and hiring decisions.  This section was created as a convenience to our site visitors and should not be taken in anyway as legal advice.  If you don’t find your answer here, please feel free to contact us at our toll free number (800) 324-7700 and one of our friendly staff will assist you.

BACKGROUND SCREENING

What is Due Diligence?

How can Negligent Hiring affect my business?

What types of background screening services are available?

What is a consumer report?

What are employment purposes?

What is an investigative consumer report?

What is an adverse action?

What if the employee or applicant says information in the report is inaccurate?

Do I need to fax you the release that my applicant signed?

Does a nonprofit organization have to follow the FCRA when screening volunteers?

Why should I search for County criminal records if I can search the State Criminal Records Repository?

Do you use database searches for your criminal record searches?

Will I be in compliance with the many laws and regulations that govern the screening process?

Why does our business have to undergo a site inspection in order to obtain credit reports?

Why do you need additional information from the applicant pertaining to Father’s name, Mother’s maiden name, or national identification number when performing international searches?

Why do international searches take longer than domestic searches?

Why does EBI sometimes need a copy of the applicant’s diploma for international?

Will our information be secure and remain confidential?

What is Safe Harbor?

How does EBI’s screening program work?

Who can I contact for further information on EBI’s award winning services?

 

What is Due Diligence?
Taking reasonable and preventative business hiring measures in order to protect your assets and avoid negligent hiring litigation and workplace violence.  In today's ever-changing economy, employers are searching even harder to cut costs, streamline operations and get more out of their most important asset, their employees.  The right workforce is essential for providing the tools to make a brand successful in today's marketplace.  Comprehensive background screening demonstrates due diligence and provides you with a great deal of legal protection. 

How can Negligent Hiring affect my business?
Negligent hiring lawsuits can cost businesses millions of dollars when an employer is found to be responsible for their employees’ actions. 

What types of background screening services are available?
EBI's award winning screening services include Social Security Number Verification and Trace, County Criminal Records Search, State Criminal Records Search, Instant Criminal History, Federal Criminal Records Search, Sex Offender Records Search, Civil Records Search, Motor Vehicle Records Check, Credit Report Check, International Homeland Security Search (OFAC), Healthcare Sanctions Report (HSR), Education / Degree Verification, Employment Verification, Military, License and Professional Certification Verification, Workers Compensation Records, Professional Reference Checks, and much more.

What is a consumer report?  
Any written, oral, or other communication of any information by a consumer reporting agency bearing on a consumer's credit worthiness, credit standing, credit capacity, character, general reputation, personal characteristics, or mode of living which is used or expected to be used or collected in whole or in part for the purpose of serving as a factor in establishing the consumer's eligibility for employment purposes. 

What are employment purposes?
When used in connection with a consumer report, information is collected for the purpose of evaluating a consumer for employment, promotion, reassignment or retention as an employee. 

What is an investigative consumer report?
A consumer report or portion thereof in which information about the applicant's character, general reputation, personal characteristics, or mode of living is obtained and used for employment purposes through personal reference interviews with neighbors, friends, or associates.  On the other hand, a basic consumer report only contains factual information such as dates of employment, payment history, graduation information or license numbers. 

What is an adverse action?
A denial of employment or any other decision for employment purposes that adversely affects any current or prospective employee. 

What if the employee or applicant says information in the report is inaccurate?
They have the right to dispute inaccurate and incomplete information, and you must also give the individual information about how to dispute information in the report.  If you give a pre-adverse action notice, the FCRA requires you to also give the employee or applicant a copy of the report.  At that time you must also give the employee the name, address, and telephone number of the company that conducted the background check. 

Do I need to fax you the release that my applicant signed?
No, but the Fair Credit Reporting Act requires that your applicants must express written permission for you to access any of their information, and it is necessary that you keep this signed document for review.  Occasionally, we may request copies of the signed release forms for audit purposes.  Frequently, our sources of information will require that we provide a copy of this written permission to them. 

Does a nonprofit organization have to follow the FCRA when screening volunteers?
When the investigation is conducted by a consumer reporting agency, the answer is yes.  This is especially true for those organizations where employees and volunteers work closely with children, the elderly, or the disabled. 

Why should I search for County criminal records if I can search the State Criminal Records Repository?
Based upon our own prior experience, State repository databases are normally less complete.  The state repositories rely on the various agencies to report information.  Not all courts participate and not all information from participating counties is reported in real-time. 

Do you use database searches for your criminal record searches? 
EBI does offer instant criminal background checks in specific or supplementary cases. However, our county criminal record searches are all conducted by hand-searching criminal records directly at the courthouse.  By hand-searching records directly at the courthouse, our experienced researchers can ensure that we are providing the most accurate and up-to-date information possible. 

Will I be in compliance with the many laws and regulations that govern the screening process?
At EBI, we ensure you that you will be 100% compliant with all applicable legal standards.  By using our background screening services, employers and applicants alike can rest assured that their rights are protected.  EBI provides our clients with the appropriate forms including notices of consumer rights.  We will also provide the applicant a copy of their report when requested.  EBI will provide an applicant with the appropriate notices of adverse action required by the FCRA when requested to do so by an employer.  EBI complies with the Fair Credit Reporting Act and other International, Federal, State and Local laws concerning privacy and discrimination. 

Why does our business have to undergo a site inspection in order to obtain credit reports?
As part of our contractual compliance agreement with the Trans Union Credit bureau, each client or "End User” of consumer credit reports must undergo a site inspection which will need to be conducted by an approved third party of the credit bureaus.  This inspection must be conducted at every client site and/or branch location, and includes an onsite visit, questionnaire and further verification of information regarding the principals of the firm. 

Why do you need additional information from the applicant pertaining to Father’s name, Mother’s maiden name, or national identification number when performing international searches?
Names and identification numbers are used differently in each country.  Many Spanish speaking countries use the Mother’s maiden name to track lineage.  The Father is important for searches in India.  In instances where there are common names, this ensures an accurate search. 

Why do international searches take longer than domestic searches?
There can be language barriers, time differences, and name variations depending on the country.  Many schools and employers in these countries may not have computerized systems or staff specially designated to immediately complete verification requests.  

Why does EBI sometimes need a copy of the applicant’s diploma for international?
Internationally, "diploma mills” have been a problem for years.  Some international education institutions may require a copy of the subject’s diploma as an extra measure to determine the authenticity of the degree.  Additionally, a copy of the degree will usually contain additional information to assist representatives at the schools with locating records in a more timely fashion. 

Will our information be secure and remain confidential?
At EBI, we have made it our mission to be dedicated to the secure transaction of all confidential and personal information through the professional management of our online systems and appliances.  We employ the "best-in-class” industry methods and tools to measure, monitor and secure all of your vital information. 

What is Safe Harbor?
In order to bridge privacy approaches and provide a streamlined means for U.S. organizations to comply with the European Commission’s Directive on Data Protection, the U.S. Department of Commerce in consultation with the European Commission developed a "safe harbor" framework.  The Directive prohibits the transfer of personal data to non-European Union nations that do not meet the European "adequacy" standard for privacy protection.  

How does EBI’s screening program work?
Our award winning suite of screening programs are integrated seamlessly into your hiring process.  After receiving your request for a background investigation, EBI will conduct your requested searches and verifications by using our wide array of public records as well as our own unique information databases.  EBI will also contact previous employers and educational institutions as well as licensing authorities, the military and much more when requested.  We have many top screening programs for you to choose from. 

Who can I contact for further information on EBI’s award winning services?
Simply call us toll free at 800.324.7700 or email us at sales@ebiinc.com.  An EBI Employment Screening Specialist will contact you to discuss all of your unique screening needs and objectives.

 

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