We Understand The Specific Needs Of The Hospitality Industry
Close, unsupervised and intimate contact with guests by bellmen, housekeepers, wait-staff and maintenance staff is one of the highest liability risks to a hotel or firm operating within the hospitality industry.. The hotel and lodging industry must take certain precautions when hiring individuals who have close contact with guests and access to keys and secured areas of the hotel. Hospitality mangers who conduct comprehensive criminal screening can assure guests of their safety and provide a professional and service-oriented experience.
Customer service minded hiring professionals within the hospitality industry tend to go above and beyond to optimize the guest experience. HR professionals should conduct comprehensive background checks and drug screening on potential candidates to ensure they have the right fit to better serve their guests. The service industry relies heavily on their employees to provide the ultimate service experience, which is the backbone for repeat business.
Hotels across the country have paid millions of dollars in negligent hiring suits from employees being convicted of stabbings, rapes and even murders of hotel guests. In most of these situations, if the employer would have spent just a few dollars to conduct a background check, the situation could have been avoided.
It is a known fact that approximately 10% of job applicants have some type of criminal past. This percentage is even higher for part-time, seasonal or minimum wage staff members, in which many hotel staff members fall within.
Conducting background screening on hospitality employees aids in the following:
- Reduce the threat of negligent hiring litigation lawsuits
- Discourage dishonest applicants from even applying
- Protect employees and guests from workplace violence
- Reduce costs of training and turnover
- Help provide a positive customer service experience for guests
- Reduce the cost of employee theft and embezzlement
- Help to increase repeat business from a pleasant experience
- Help comply with current legislation